Tesla Powerwall 3 Support & Resources

If you are experiencing issues with your Tesla Powerwall 3, the fastest way to resolve them is to contact Tesla Powerwall support directly. Below are the key contacts and useful resource links.


Support Contact

Tesla Powerwall Support Line (Australia):
Phone: 1800 64 6952

Online Support & Resources:


Setting Up Your Tesla App for Your Solar Battery

The Tesla app offers an all-in-one experience for you to manage your Tesla energy products from anywhere and at any time. To get started, download the Tesla app from the App Store or Google Play store and sign in to your Tesla Account.

The Tesla app for your energy products is now available on the Apple Watch.

Getting Started With the Tesla App

Before you begin using your Tesla energy product, explore additional resources to get started with the Tesla app.

Tesla App Features for Energy Products

The Tesla app allows you to manage your energy system from anywhere with a comprehensive view of your home. Monitor day-to-day operations and understand the flow of energy in your home.

Data and Insights

With the Tesla app, you can find insights into your home's energy usage.

Energy Data

Stay up to date with your home’s energy usage, solar production and Powerwall charging behaviour. View how to use your energy graphs in the Tesla app.

Impact Cards

Understand how your solar system and Powerwall are generating value through your home’s energy usage by accessing the impact cards.

Charge Stats

View your total spendings and savings from charging your Tesla vehicle by using the Charge Stats feature in the Tesla app.

Energy Rate Plans

Energy rate plans accurately measure the cost of importing or exporting energy. Setting up and managing your energy rate plan is done through the Tesla app.

Backup Security for Powerwall

Your Powerwall is designed to ensure that you can always maintain enough power to keep your home running.

Backup Reserve

By adjusting your Backup Reserve percentage, you control how much energy your Powerwall system has readily available in the event of a power outage.

Storm Watch

When a severe weather event is detected, Storm Watch will charge your Powerwall to full capacity in anticipation of a grid outage.

Energy Optimisation for Powerwall

Get the most value out of your energy system with features that allow you to power your home and charge your vehicle as efficiently as possible.

Time-Based Control

Charge your Powerwall and power your home when the price of energy is low. Sell your power back to the grid when the price of energy is high. Learn more about Time-Based Control.

Self-Powered

With Self-Powered mode, you can reduce your reliance on the grid by powering your home with stored solar energy not used throughout the day.

Charge on Solar

Optimise the production of your solar system by charging your Tesla vehicle with only excess solar energy.

Advanced Settings

Depending on your utility, you may be able to access certain features in the Tesla app that impact how your system imports and exports energy. View the different advanced settings your Powerwall may have.

Software Updates

Tesla frequently provides updates to improve the functionality of both your energy products and the Tesla app. Stay up to date with the latest software updates for the Tesla app.

Additional Support

For any additional questions you may have about the Tesla app or Tesla energy products, contact Tesla Support.