Goodwe Documentation

Federal battery rebates reduced in January 2026, with further cuts and a tiered system from May. Install before 1 May 2026 to secure higher savings, and combine federal and Victorian rebates for maximum benefit.

GoodWe Support & Resources

If you are experiencing issues with your GoodWe inverter or battery system, the fastest way to resolve them is to contact GoodWe support directly. Below are the key contacts and useful resource links.

GoodWe Technical Support

Service / Inverter Issues (Australia):
Phone: 03 9918 3905

Wi‑Fi / Communication Issues:
Phone: 02 5104 0612

Email: service.au@goodwe.com

Website: https://www.goodwe.com

GoodWe Products & Documentation

Goodwe Warranties

Goodwe Lynx Battery

Goodwe SBP Inverters

Goodwe DNS Grid Tied Inverters

Goodwe ES Hybrid Inverters

WIFI Connection

Reconnecting your Goodwe hybrid inverter in a blackout

Goodwe WIFI Monitoring

Sems Portal setup and use video

WIFI connection

Desktop portal

Local service & support

17+ Years industry experience

Trusted Accredited installers

Australian family run business

ABOUT SAPPHIRE

At Sapphire, we're a local independent supplier of a huge range of solar and batteries since 2013. We are dedicated to finding the best solar solutions for our customers to help them achieve $0 bills for $0 down together with our partnership with Plenti.

We are a New Energy Tech Approved Seller.

4/51 Parer Road, Airport West VIC 3042
Ph: 1300308751

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