Season’s Greetings from Sapphire Solar!
As the festive season approaches, we want to thank you for your ongoing support and let you know that our team will be taking a well-deserved break to recharge and spend time with loved ones.
Holiday Closure Dates:
- Closed: Monday, 23rd December 2024
- Reopening: Wednesday, 15th January 2025
During this period, we will have limited access to emails and voice messages. However, we’ve provided some helpful steps and contact details below to assist you if you encounter any issues with your solar or battery system.
step one: Troubleshoot your system
Before reaching out, we recommend viewing the sticker on your system, and trying the following shutdown and startup procedure to resolve common issues:
SHUTDOWN INVERTER
- Turn off either the "MAIN SWITCH (INVERTER SUPPLY)" located in the switchboard or the "INVERTER AC ISOLATOR"adjacent/below the inverter.
- Turn off all "PV ARRAY D.C. ISOLATOR(S)" located adjacent/below the inverter.
- If battery is connected to inverter, turn off "BATTERY DC ISOLATOR".
ENERGISE INVERTER
4. Turn on all "PV ARRAY D.C. ISOLATOR(S)" located adjacent/below the inverter.
5. If battery connected to inverter, turn on "BATTERY DC SOLATOR".
6. Turn on either the "MAIN SWITCH (INVERTER SUPPLY)" located in the switchboard or the "INVERTER AC ISOLATOR" adjacent/below the inverter.
If the issue persists after following these steps, please proceed to the next section for further assistance.
Step 2: Contact Support
If the shutdown and startup procedure does not resolve the issue, please reach out to the appropriate branded support team below for assistance:
- SAJ Australia: 1800 888 725 / 0459 856 536
- Sonnen: 13 76 66
- GoodWe: 03 9918 3905
- Sungrow: 1800 786 476
- Sapphire Solar: 0438 921 556
Non-Urgent Inquiries:
For non-urgent matters, please leave us a message at 1300 308 751, and we’ll get back to you as soon as we return.
We appreciate your understanding during this time and wish you and your family a joyful Christmas and a bright, sunny start to the New Year!
Warm regards,
The Sapphire Solar Team